IT Senior Officer (Service) 

Job Description

IT Senior Officer (Service) is responsible for managing and supporting the organization’s IT infrastructure, ensuring the smooth operation of IT services, and providing technical assistance to end-users. 

Key Responsibilities

• Lead and manage the day-to-day operations of the IT services team, ensuring the smooth and efficient functioning of all systems and services.
• Oversee the design, implementation, and support of network architecture, offering insights on user-related issues and asset management.
• Take responsibility for the design, installation, and maintenance of networks, ensuring optimal system functionality and security.
• Develop and document Standard Operating Procedures (SOPs) for troubleshooting and system maintenance.
• Manage issue resolution, scheduling, and performance reviews while mentoring junior team members.
• Escalate complex issues when necessary.
• Serve as the primary point of escalation for network-related issues, facilitating communication and troubleshooting across teams.
• Align IT infrastructure operations with strategic business objectives, ensuring the implementation of IT solutions to meet organizational goals.
• Supervise junior employees, ensuring they adhere to system requirements and follow established procedures accurately.
• Communicate network performance, service availability, and updates to management, partners, and peers regularly.
• Coordinate duty shifts for operations staff, ensuring optimal allocation of resources and coverage for all shifts to maintain operational efficiency.
• Ensure the highest possible service availability and system performance, proactively addressing potential issues. Install, configure, and maintain client hardware systems, security devices, digital devices, and software applications as required.

Apply For This Job